FAQs

GETTING STARTED

How do I register in Live Dealer? 

Simply create an account on our website by clicking the 'Join Now' button.

How do I login?

Enter your registered Dafabet username and password on the website.

How do I deposit?

Log in with your Dafabet Account username and password and click ‘Cashier’. Select your preferred payment method and click ‘Deposit’.

Make sure you deposit on the correct wallet to start playing in your preferred gaming room.

  • To play in theSapphire Club [EVO], Jade Club [TGP], Diamond Club [AG], Black Pearl Club [AB], and Topaz Club [GD] – use the Live Dealer & Games wallet
  • To play in the Ruby Club [PT] – use the Casino Classic wallet
 

GAMING QUERIES

What casino games are available in Live Dealer?

Currently, there six Live Dealer Gaming Rooms to play in:

  • Sapphire Club offers live dealer games provided by Evolution Gaming such as  Live Baccarat, Immersive Roulette, and the new Live Money Wheel
  • Jade Club offers live dealer games provided by Sunbet such as Baccarat, Roulette, Dragon Tiger, Bullfight and Mahjong game..
  • Diamond Club offers live dealer games provided by Asia Gaming such as Baccarat, VIP Baccarat, Bid Baccarat, Dragon Tiger, Roulette, and Sic Bo.
  • Black Pearl Club offers live dealer games provided by AllBet such as Baccarat, VIP Baccarat, Rapid Baccarat, Jing Mi Baccarat, Sic Bo, Dragon Tiger, and Roulette.
  • Topaz Club offers live dealer games provided by Gold Deluxe such as Traditional Baccarat, 3D Baccarat, Multi-bet Baccarat, Multi-table Baccarat. Exclusive Roulette, Multi-table Roulette, Multi-table Sic Bo and Traditional Sic Bo.
  • Ruby Club offers live dealer games provided by Playtech such as 7 Seat Baccarat, Mini Baccarat, VIP Baccarat, Blackjack, Sic Bo, Roulette, and Casino Hold’em.

Do I earn cash points in Live Dealer? 

Yes. You can earn cash points by betting on any live dealer games.

Can I use my bonus to bet on any live dealer games?

Bonuses you receive on your Live Dealer account can be used to wager on Sapphire Club [EVO], Jade Club [TGP], Diamond Club [AG], Black Pearl Club [AB], and Topaz Club [GD] live games. Any bonus you receive on your Casino Classic account can only be used to wager on Ruby Club [PT] live games.

Can I set or request my own bet limit for live dealer games?

No. Bet limits are pre-set and grouped by Dafabet depending on player’s VIP level. 

 

CASHIER (DEPOSIT, WITHDRAW, FUND TRANSFER, CASH POINTS)

What currencies are supported in Live Dealer? 

The 4 gaming rooms support different currencies as listed below:

Dafabet Supported Currencies Diamond Club [AG] Supported Currencies Black Pearl Club [AB] Room Supported Currencies Topaz Club [GD] Supported Currencies Ruby Club [PT] Supported Currencies
CNY (Chinese Yuan)
USD (United States Dollar)
RM (Malaysian Ringgit)
THB (Thai Baht)
KRW (Korean Won)
VND (Vietnamese Dong)
IDR (Indonesian Rupiah)
INR (Indian Rupees)
EUR (Euro)
GBP (Great Britain Pound)
PLN (Polish Zloty)
RUB (Russian Ruble)

What are the available payment methods and set deposit/withdrawal limits?

All payment methods and set deposit/withdrawal limits in the current Dafabet cashier are also available in Live Dealer. To view all available payment methods, click here.

What should I do if I have a query related to deposit? 

For any queries, please contact our 24/7 Customer Support or click here to access live chat.

How long does it take to process my deposit? 

Processing times depends on your chosen payment method.

I still have balance in my Casino Classic wallet, can I use this to play in Live Dealer?

Yes, your Casino Classic balance can be played in Live Dealer, but only in the Ruby Club [PT].
To be able to play in Sapphire Club [EVO], Jade Club [TGP], Diamond Club [AG], Black Pearl Club [AB], and Topaz Club [GD] you will need to transfer your funds into your Live Dealer & Games wallet.

Where do I convert my earned cash points from Red Phoenix live dealer games?

To convert your Ruby Club [PT] cash points into cash: simply access the Cashier, click on ‘Cash Point’, select ‘Casino Classic’, and click ‘Convert to Real Money’.

What is the wallet for each gaming room and how can I transfer funds?

Each Gaming Room has its own corresponding wallet where you can deposit/withdraw your funds.
To transfer your funds, go to the deposit and withdrawal pages, click the “Deposit to / Withdraw from” drop-down list, and select the correct wallet for the transfer of your funds.

  • To play in the Sapphire Club [EVO], Jade Club [TGP], Diamond Club [AG], Black Pearl Club [AB], and Topaz Club [GD] – transfer funds to your LIVE DEALER & GAMES wallet
  • To play in the Ruby Club [PT] – transfer funds to your CASINO CLASSIC wallet
 

For any unanswered questions, email us through our Customer Support or contact us instantly through Live Chat.

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